What is our policy on returned goods?

Presently, you are not allowed to return the purchases once the products are delivered to you. 

 

What is our policy on cancelled purchases?

Credit card purchases

If you wish to cancel your purchases, you have 1 hour from the time of your initial purchase assuming the order has not been processed. You will need to e-mail us at customerservice@all99.com or all99cs@gmail.com stating your order number and your name. 

There will be no penalty charge and your credit card will not be debited for your cancelled order.

In cases where there are multiple purchases and you wish to partially cancel your order for one or more of the products, we would require that you cancel the full order and reorder the products you wish to order. Just inform as at customerservice@all99.com or all99cs@gmail.com by stating your order number and your name and your intentions. We will do the necessary at our end and at the same time we will email you to let you know that the order has been cancelled and you will need to reorder by placing the products in your shopping cart again and proceeding to checkout etc.

Although this may seem cumbersome but in essence it is more efficient and less messy than trying to refund the difference to you as it involves many parties. Also there will be no charges involved on your part. 

Cheque and Bank Transfer purchases

Again you will need to email us at customerservice@all99.com or all99cs@gmail.com within 1 hour from the time of your purchase assuming your order has not been processed yet. Please let us know whether you have made payment for the full order. Please also state whether you used the cheque or bank transfer as a payment option. There are no penalty charges.  

Full Order Cancellation

We will then email you to let you know that your order has been cancelled.

If you have sent your cheque already, once we receive your cheque we will return it back to you.

If you used the Bank transfer method we will issue you a cheque for the full amount and either mail it to you or bank into your account. Please note we will only be able to do this once we have received your funds. 

Partial Order Cancellation

In cases where there are multiple purchases and you wish to cancel one or more of the products, you would have to email us and let us know which products you would like to cancel. Please state your order number and your name on the email. 

If you have already made payment either by cheque or bank transfer for the original order, once we receive the cleared funds, we will issue you a cheque for the products that you have cancelled and mail the cheque to you or bank into your account. 

If you have not already made payment, we will email you to let you know the new amount to be paid.
 

What is our policy on exchanged goods?

Presently, you are not allowed to exchange your purchases once the products are delivered to you. 
 

What is our policy if you wish to change your order?
 

Credit Card purchases

As long as your order has not been processed you have 1 hour from the time of your initial purchase to inform us by e-mail at customerservice@all99.com or all99cs@gmail.com. Please state your order number, name and what changes you would like to make. 

We will only accede to your request for a change in your order, if the total value of the new product/s is the same or lower than the total replaced product/s. In this case we will charge your credit card with the original order value and refund any difference if any via credit card.

If the value of the new product is higher than the replaced product we will cancel your total order and email you to let you know of our actions. In this instance your credit card will not be charged. You will need to place the order again.


Cheque or Bank transfer purchases
 

If you wish to change your order you have 1 hour from the time of your initial purchase to inform us by e-mail at customerservice@all99.com or all99cs@gmail.com . Please state your order number, name, and whether you made the payment via cheque or bank transfer and what changes you would like to make. There are no penalty charges.

Payment Not Made

If you have not made payment, we will email you to let you know the new amount due to us

Payment Made 

If the total value of the new product/s is the same as the total value of the replaced product/s, we will process your order with the changes once the funds have cleared. 

However, if the total value of the new product/s is lower than the total value of the replaced product/s we will issue you with a cheque for the difference and we will mail it to you or bank into your account. This will only be done upon receipt of cleared funds. 

In the event that the total value of the new product/s is higher than the total value of the replaced product/s, you will need to top up the difference either by cheque or bank transfer. We will email you to let you know the amount. Once we have received your funds we will proceed with your order with the changes. 

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