Welcome to our help section! It is here that we hope to achieve a more organized way of explaining our services to you. If you have the time please read the various sections that are of interest to you. If time is a big issue for you and you are in desperate need of help, you can do one of the following: 1. You can e-mail us your questions and comments and we would be more than happy to assist you. To ensure that the questions are directed to the right person, please see our contact listOR
2. You can pick up a phone and call our customer service center on 03-5631 5877 but make sure you call us between 9 am to 5.30 pm (Mondays to Fridays) or between 9 am to 1 pm on Saturdays. For calls outside of Malaysia please dial 603-5631 5877.
Registration Procedure How to buy? How to checkout? How to pay? Acceptable Payment Methods Receipt Out of stock items Payment made - What happens next?
Delivery Procedures
Methods of Delivery Delivery/ Shipping charges Delivery Area Delivery Time What do I do if I do not receive my goods Possible Delay in Delivery
What is our policy on returned goods? What is our policy on cancelled purchases?What is our policy on exchanged goods? What is our policy if you wish to change your order?
I received all the Sylvaian Families ordered today. I would like to take this oppotunity to thank you for the excellent service I have received since ordering these items. Thanks again .... Simon D - UK
Just to let you know, I receive the items today (Mon 04-08). I think it was even faster than last time. It has been a pleasure, to do shopping from your site. I hope you will get a lot of Danish customer in the future, or for that matter just a lot of customers. I will be the first, to mention your site. I will definitely be back soon to do shopping from your wonderful site. Once again Thanks .... Christina - Denmark
Thanks so much for taking care of it, I appreciate all of your assistance and attention to detail. ....John C - USA
Package arrive today, together with the catalog. Hope to deal with u again. ...Sylvie N - Australia
