Help

Welcome to our help section! It is here that we hope to achieve a more organized way of explaining our services to you. If you have the time please read the various sections that are of interest to you. If time is a big issue for you and you are in desperate need of help, you can do one of the following:

1.  You can e-mail us your questions and comments and we would be more than happy to assist you. To ensure that the questions are directed to the right person, please see our contact list    OR

2.  You can pick up a phone and call our customer service center on 03-5631 5877 but make sure you call us between 9 am to 5.30 pm (Mondays to Fridays) or between 9 am to 1 pm on Saturdays. For calls outside of Malaysia please dial 603-5631 5877.

New to All99?

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All99 Royal Court

To be launched soon

Order / Payment Procedures

Registration Procedure
How to buy?
How to checkout?
How to pay?
Acceptable Payment Methods
Receipt
Out of stock items
Payment made - What happens next?

Delivery Procedures

Methods of Delivery
Delivery/ Shipping charges
Delivery Area
Delivery Time
What do I do if I do not receive my goods
Possible Delay in Delivery


Policies on Returns etc...

What is our policy on returned goods?
What is our policy on cancelled purchases?
What is our policy on exchanged goods?
What is our policy if you wish to change your order?

Other Services

Gift Service
Product Search
E-Business Consulting

Company Info

About All99.com
Our Office Location
E-Mail Address Contact List
Experiencing problems with our site?

Safety and Privacy Issues

Our Privacy Policy
Safe and Secure Shopping

General Issues

Our General Terms of Service

 
 
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Nationwide
Deliveries

Order before 12th Feb

 
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New Arrival!

Bakery Shop
with Watermill

SF Bakery Shop with Watermill
Grand Hotel
SF Grand Hotel
Baby Ferris Wheel
SF Baby Ferris Wheel


Pettyfur Guinea Pig
Family
 
SF Pettyfur Guinea Pig Family
Pettyfur Guinea Pig Baby
Pettyfur Guinea Pig Baby

 
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  Testimonial
 

I received all the Sylvaian Families ordered today. I would like to take this oppotunity to thank you for the excellent service I have received since ordering these items.
Thanks again
.... Simon D - UK

Just to let you know, I receive the items today (Mon 04-08).  I think it was even faster than last time.  It has been a pleasure, to do shopping from your site.  I hope you will get a lot of Danish customer in the future,  or for
that matter just a lot of customers.  I will be the first, to mention your site. I will definitely be back soon to do shopping from your  wonderful site.  Once again Thanks
.... Christina - Denmark


Thanks so much for taking care of it, I appreciate all of your assistance and attention to detail. 
....John C - USA

Package arrive today, together with the catalog.  Hope to deal with u again. 
...Sylvie N - Australia 

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