24.08.2017 Thursday
 
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Testimonial

I received all the Sylvaian Families ordered today. I would like to take this oppotunity to thank  you for the excellent service I have  received since ordering these items.
Thanks again
.... Simon D - UK

Just to let you know, I receive the items  today (Mon 04-08). I think it was even faster than last time. It has been  a pleasure, to do shopping from your site. I hope you will  get a lot of Danish customer in the future,or for that   matter just a lot of customers. I  will be the first, to mention your site. I will definitely be back  soon to do shopping from your wonderful site.Once again Thanks
.... Christina - Denmark


Thanks so much for taking care of it, I appreciate all of your assistance and attention to detail. 
....John C - USA

Package arrive today, together with the catalog.  Hope to deal with u again. 
...Sylvie N - Australia 

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First Time Visit to our Fragrance Store?
 Well….If this is your first time to our store……Welcome

This section is for all our newcomers who require some basic info about our site. We suggest that you read what we have in store for you so that your shopping experience with us will be truly stress free.

Firstly, our site is in fact a Mega Mall with smaller specialized stores within the mall concept. Like any mall you are required to pay for your goods at the store you shop at which is no different than what you will experience at all99.com.

So always remember when you purchase at one store please checkout at the same store.

Registration Procedures

As regards to registration at our stores, you will need to register ONCE at any of our stores. With your login name and password you will be able to log in to any of our stores and make purchases.

If you had not registered and you had started to add to your shopping cart, you will be prompted to register when you wish to checkout.  
 
Payment Option

Each store has its own payment preference.

At our Fragrance Store we prefer payment to be made via the following methods:

CHEQUE - (More details)

CREDIT CARD -  We accept the following :



BANK TRANSFER
You will need to go to your bank's website and make the transfer online. Pls note that this facility is subject to your bank's terms and conditions and only available to people that hold an account with a malaysian bank.






Shipping Area & Charges

Each store has its own shipping policy.

At our Fragrance Store, we deliver to West & East Malaysia.

For East Malaysia we only deliver to certain cities. Please see below for a list of cities we deliver within East Malaysia

We do not, however, deliver to Post Office Box numbers.

If you would like to know whether we deliver to your area or if you would like us to deliver to your area please contact us at customerservice@all99.com (note : for alternate email address, please see here ) or you can fill up an Enquiry form

Shipping Charges are as follows:

West Malaysia

For deliveries within West Malaysia (Peninsular Malaysia) shipping charges are calculated as follows:

For the First 2 kg                :  RM6.00
Next 1 kg or part thereof   :  RM2.00

Example :

If the total weight of your products you wish to purchase is 4.5 kg, then your shipping charges are calculated as follows :

First 2 kg      :  RM 6.00
Next 2.5 kg   :  RM 6.00
                        --------------
Total Cost       RM12.00
                        --------------

East Malaysia

For deliveries within East Malaysia shipping charges are calculated as follows:

For the First 1 kg                :  RM12.00
Next 1 kg or part thereof   :  RM10.00

Example :

If the total weight of your products you wish to purchase is 4.5 kg, then your shipping charges are calculated as follows :

First 1 kg      :  RM 12.00
Next 3.5 kg   :  RM40.00
                        --------------
Total Cost       RM52.00
                        --------------

Please note we deliver to Kota Kinabalu, Kuching, Sandakan, Labuan, Lahad Datu, Tawau, Sibu, Miri & Bintulu. For any other area outside of these please email us at customerservice@all99.com (note : for alternate email address, please see here ) and we will see whether our courier companies can assist.



International Shipping

We can provide you with international shipping through the partners program with 

purple logo

So you are most welcome to shop them with them if you are looking for a delivery destination outside
of Malaysia. Once there at their site you will be subjected to their policies etc.. we recommend that you read their shopping guidelines

What happens after you place an order with us?


As soon as you place an order, you will receive an email order confirmation confirming your purchases. If you do not receive a copy after 2 hours please let us know at customerservice@all99.com . Please provide us with relevant information like your name and what you ordered and we will attend to the matter immediately. If you feel more comfortable calling us you can do so at 603-5631 5877.

We will only proceed with your order upon receipt and clearance of your funds. Please note if we do not receive your funds within 7 days from the time of your order we will cancel your order and at the same time notify you of our actions.   

Either you or the recipient will be contacted by our customer service to inform you or the recipient that we are processing your order and to expect your products within the next few days.

Once the product leaves the office we will notify you so that you can expect it at your end.

If at any time you wish to check the status of your order please feel free to either call us at 603-5631 5877 or email us at
customerservice@all99.com.(note : for alternate email address, please see here ) All correspondences must include your name and order number.